Astral Academy

Refunds &
Cancellation Policy

KRP Educational Services Pvt Ltd.


We thank you and appreciate your purchase with us. Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund shall be following the clauses as set forth:




Upon your purchase of the Service through the Company’s Platform, you can place a return request anytime during the course. As per this Policy, the Company shall refund fees on prorated basis i.e. refund of fees shall be towards pending classes i.e. if you have paid for 12 sessions and request for a refund after attending two sessions then, in that case, the Company shall be liable to pay you to refund only towards pending/unattended classes i.e. 10 classes.


The Company reserves all the right to deduct proportionate fees towards classes attended by you.


The User or the Customer may also raise a request for an Exchange of the service by contacting customer care if the user is not comfortable with the particular chosen course. All customer care requests have to be written to [email protected]




Refunds are done within 10 (Ten) business days. The refunds may be done by the Company as a credit refund for which the User may avail it at a later point.

Further, the User additionally will be provided refund options in the same mode as the mode of payment/bank transfer by deducting the necessary charges/any discounts offered to the User.

All Refund requests shall be made by the User by emailing [email protected], which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made.


All Refunds shall be made only by the Company’s Customer care on following such guidelines.




As a User, one has the right to cancel your order upon placing the same before the scheduled time for the second class of the particular course. The Company at its sole discretion may cancel any order(s) based on the following:


  1. if it suspects a User has undertaken a fraudulent transaction or b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or c. in case of unavailability of a service, or d. for any reason outside the control of the Company including causes for delivery of the service and other related logistical difficulties faced during the service. e. if the Company does not want to do business with the User


Further, while all measures are taken to ensure accuracy of service, specifications, and pricing, the details of the product as reflected on the platform may be inaccurate due to technical issues, typographical errors, or incorrect service information provided by human error and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same course that is bought by you.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

KRP Educational Services Pvt. Ltd.
H.NO 1-10, Anajpur, Abdullapurmet, 

K.V.Rangareddy, Telangana.

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+91 9908090610

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